About Phiten Technology
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What is Metax?
Metax is a nano-level dispersion of various metals in water using Phiten's water-soluble metal technology. Please refer to this page.
What is Aqua Titanium?
Aqua Titanium is titanium dispersed in water at the nano level using Phiten's water-soluble metal technology. Please refer to this page.
What is Aqua Gold?
Aqua Gold is gold dispersed in water at the nano level using Phiten's water-soluble metal technology. Please refer to this page.
What is Aqua Silver?
Aqua Silver is silver dispersed in water at the nano level using Phiten's water-soluble metal technology. Please refer to this page.
What is Aqua Palladium?
Aqua Palladium is palladium dispersed in water at the nano level using Phiten's water-soluble metal technology. Please refer to this page.
What is Aqua Platinum?
Aqua Platinum is platinum dispersed in water at the nano level using Phiten's water-soluble metal technology. Please refer to this page.
What are micro titanium balls?
These are micro-sized spherical titanium particles created during the production of Aqua Titanium.
How long does this technology last?
We believe that the relaxing effect is semi-permanent.
What is Aqua Metal?
Please read more here.
About Phiten Processing
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What is Phiten processing?
This technology is used in all products and services offered by Phiten, and is recognized by many researchers as a processing technology that supports relaxation.
Will the Phiten coating wear off if I wash it frequently?
Generally, washing will not reduce the functionality of the product, but some services (such as Phiten Metax Coating) have a limit on the number of times they can be washed. Please ask the store staff for details.
How is the Phiten processing done?
We ask for your understanding that we will refrain from providing any information as this is a trade secret.
About RAKUWA Necklace and RAKUWA Magnetic Titanium Necklace
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What's the difference?
RAKUWA NECK necklaces are made by impregnating the fibers with our proprietary processing technology, "Aqua Titanium," so you can expect them to provide relaxing support to the muscles around the wearer.
On the other hand, the RAKUWA Magnetic Titanium Necklace is a product that has been approved as a medical device in addition to our unique processing technology. Its official name is a permanent magnet magnetic therapy device for home use. Its effect is to "improve stiffness and blood circulation in the area where it is worn." It is a product that is especially recommended for neck stiffness and poor blood circulation in the shoulders, but since it is a medical device, some people, such as those who use medical electrical equipment such as pacemakers that are susceptible to electromagnetic interference, cannot use it.
We hope you will use each product according to its own characteristics.
I want to know how to put on and take off the RAKUWA necklace.
Please refer to here.
About RAKUWA Necklace
Is there a period of time for which the RAKUWA Necklace can be used?
The effectiveness of Phiten is semi-permanent, but we recommend replacing it if it becomes very dirty, the string fabric deteriorates, or the clasp breaks.
Is it okay to wear the RAKUWA Necklace over clothing?
There is no problem.
How do I take care of my RAKUWA necklace?
If sweat, dirt, or debris gets on the product, or if you are going to store it for an extended period of time without using it, please hand wash the straps in cold or lukewarm water, wipe off any moisture with a towel after washing, and let it air dry. (Please do not tumble dry.)
Store the item at room temperature, away from direct sunlight, high temperatures, and humidity, as this may cause discoloration. If you are particularly concerned about stains, use a mild detergent for washing.
Please wipe the fasteners with a soft cloth.
Is it okay to use the RAKUWA Necklace while bathing, in hot springs, or a sauna?
Do not use the product while bathing, in hot springs, or a sauna, as this may cause the product to deteriorate.
Can I use the RAKUWA Necklace if I have a pacemaker?
It is not a medical device, so there is no problem with using it.
Can RAKUWA Necklaces be used by pregnant women, breastfeeding women, and children?
There is no problem with using it.
The RAKUWA Necklace uses a medical stent in the blood vessels. Is this ok?
It is not a medical device, so there is no problem with using it.
Is it okay to use a mobile phone, watch, computer, etc. while wearing a RAKUWA necklace?
It is not a medical device, so there is no problem with using it.
Can it be used on pets?
This product was developed for human use, so the manufacturer does not recommend using it on pets.
Can I adjust the length of a RAKUWA necklace (processing service)?
There is no length adjustment.
Can I purchase the clasp and string parts for the RAKUWA necklace?
We do not sell parts only.
Does the RAKUWA Necklace remove static electricity?
This product cannot remove static electricity.
Is it okay to use two bottles stacked together?
Although you can wear them in layers, you cannot wear more than two magnetic medical devices.
About RAKUWA Magnetic Titanium Necklace
Is it safe to use this product in conjunction with medical devices such as pacemakers?
Do not use this product with anyone who is using implanted medical electrical devices such as pacemakers that are susceptible to electromagnetic interference, or medical electrical devices that may be affected by magnets, such as adjustable shunts for cerebrospinal fluid shunt surgery, as there is a risk of the devices malfunctioning.
I have a medical stent in my blood vessel. Is this ok?
People with heart problems and stents are required to consult a doctor before use, but there are no problems with use in other parts of the body.
Is it okay to use it while bathing?
Please refrain from using it.
Can I use it while swimming in the sea or at a pool?
Please refrain from using it.
Please tell me how to use it.
Please wear it around your neck as a necklace. Do not use it as a bracelet, anklet, or for any other purpose.
What precautions should I take when using this product?
Do not use this product at the same time as other medical devices. Also, do not modify the product by changing the length of the necklace or connecting other items. The shape of the finished product is designed to be suitable for the body.
Is it okay to wear two magnetic necklaces at the same time?
Do not use more than one magnetic necklace, including those made by other companies, as this is prohibited. (However, this product can be used in combination with RAKUWA necklaces other than the magnetic titanium necklace series.)
What are the effects?
"Improves stiffness and blood circulation in the area where the device is worn."
Is there an expiration date?
It uses permanent magnets, so the effect lasts almost permanently. The strength of the magnetic necklace string varies from person to person depending on how and how often it is used. If it breaks or becomes damaged, please replace it.
Is it safe to use during pregnancy and while breastfeeding?
If you are in the early stages of pregnancy or have just given birth, please consult a doctor before use.
Can it be used on pets like the RAKUWA necklace?
This product is certified as a medical device for human use, so please refrain from using it on pets.
Is it okay to wash it?
We recommend hand washing in warm water and drying in the shade.
Is it okay to use a mobile phone, watch, computer, etc. while wearing the product?
Please be careful not to place the watch near anything that is affected by magnetism, such as watches, magnetic cards, etc. Although we are not sure about the effect on precision equipment such as mobile phones and computers, the manufacturer recommends removing the watch whenever possible.
Can I use it if I wear a hearing aid?
Cannot be used.
Does it have any effect on removing static electricity?
This product does not have any functions or fibers that reduce static electricity.
About body care products
How often should I replace the Phiten titan tape?
The effectiveness of the tape itself does not weaken, so there is no expiration date. However, we recommend that you replace the tape every 2-3 days to prevent rashes and for hygiene reasons. If you feel itchy on your skin, remove it immediately.
Is it okay to take a bath with the tape still on?
It is not problematic to take a bath, but it may peel off.
I'd like to know more about how to apply the tape.
Please refer to this.
Can the tape be used while pregnant or breastfeeding?
There is no problem with using it.
Can the tape be used if I have sensitive skin?
Since skin conditions vary from person to person, if you experience any discomfort, discontinue use immediately.
Can children use the tapes?
There are no particular problems, but please be careful of rashes and itching.
Are there any places where it shouldn't be used?
Please avoid using it on soft areas of the skin.
Is there a limit to the number of tapes I can use?
There is no limit on the number of copies.
Can it be used in combination with a medicated patch?
There is no problem, but please be careful of skin problems such as rashes.
Is it okay to use it on my face?
There is no problem.
What is the difference between Metax Lotion and Metax Cream?
Both the lotion and cream have the same effect, but their textures are different.
Metax Cream is a soft, non-sticky, lightweight cream that is great for spot treatment. Metax Lotion is smooth and spreads easily, making it ideal for treating large areas.
Is there an expiration date for Metax lotion and cream products?
The expiration date for unopened products is 3 years from the date of manufacture, however, we recommend using the product as soon as possible after opening.
Can Metax lotion and cream be used on the face?
This lotion and cream can be used on the whole body, so it can also be used on the face. However, since the face is a place where itching and swelling are noticeable if you have sensitive skin, please do a patch test on an inconspicuous area such as the inside of your elbow before using it.
Is it safe to use Metax lotion and cream while pregnant or breastfeeding?
There is no problem with using it.
Is Metax lotion and cream safe for children to use?
There is no problem.
How long does Metax lotion and cream last?
The duration is generally 6 to 8 hours. The duration will be shorter if you sweat or use it as it evaporates.
Are pets allowed?
We do not recommend it.
Necklace And Bracelet Repairs
Repairs will be handled at the point of purchase after confirming your purchase history, etc.
Depending on the product, some items can be repaired and some cannot. Please contact the point of purchase for details.
As for magnetic titanium necklaces, as they are medical devices, we will request repairs from the manufacturer.
Therefore, please note that it will take longer than usual for the repair to be completed.
Returns and Exchanges
Please contact the sales outlet where you purchased the product.
How long is the warranty period?
Products with a warranty are guaranteed for one year.
What if I lose my warranty card?
This information is provided on a paid basis.
About the Phiten Shop
I want to know where the nearest Phiten store is.
You can check it out here.
I would like to know about the campaigns being held at Phiten shops.
Please contact the store directly if you can visit.
