Terms & conditions

Welcome to PHITEN.VN.

When you access our website, it means you agree to these terms. The website reserves the right to change, modify, add or remove any portion of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to the Terms and Conditions are posted, it means you accept those changes. Please check back regularly to update our changes.

Please read carefully before deciding to purchase:

1. WEB USER GUIDE

- When accessing our website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

- We grant a license to use so you can shop on the web within the terms and conditions of use set forth.

- It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of the provisions herein, we will cancel your license without prior notice.

- This website is only used to provide product information, we are not the manufacturer, so the comments displayed on the website are the personal opinions of customers, not ours.

- You must register an account with authentic information about yourself and must update if there are any changes. Each visitor must be responsible for their password, account and activities on the website. Furthermore, you must notify us when your account is accessed without permission. We do not accept any responsibility, whether directly or indirectly, for damage or loss caused by your failure to comply with regulations.

- During the registration process, you agree to receive promotional emails from the website. After that, if you do not want to continue receiving emails, you can refuse by clicking on the link at the bottom of every promotional email.

2. CUSTOMER REVIEWS

- All website content and your comments are our property. If we detect any fake information, we will immediately block your account or apply other measures in accordance with Vietnamese law.

3. ORDER AND ORDER CONFIRMATION

- When you place an order at PHITEN.VN, we will receive an order request and send you an order number. However, the order request needs to go through an order confirmation step. PHITEN.VN only confirms the order if your order request satisfies the order fulfillment criteria at  PHITEN.VN

- In order for your order request to be confirmed quickly, please provide correct and complete information related to delivery, or terms and conditions of the promotion program (if any) that you have requested. guests participate.

4. ORDER VALUE AND PAYMENT FORM

- PHITEN.VN provides payment methods: cash on delivery, International Payment card or Domestic Payment card.

- Except for some cases with separate notes, you can usually choose one of the 3 payment methods above when placing an order. However, to ensure safety for customers during the payment process, for high value orders of 30 (thirty) million or more, PHITEN.VN only accepts prepayment by card. International Payment or Domestic Payment card.

5. PROMOTION PROGRAM

- With the desire to bring many benefits to customers, PHITEN.VN  and its member merchants regularly have special discount programs. However, to ensure fairness for customers who are the end consumers of PHITEN.VN, we have the right to refuse orders that are not intended for personal use, bulk purchases or for the purpose of purpose of buying and reselling when you participate in promotional programs.

- Normally, the maximum number of products for each customer when participating in special promotions at PHITEN.VN is two (02) products. Rules of the promotion program will be updated on the promotion page at each time the program runs and may be changed without prior notice to customers.

- PHITEN.VN has the right to refuse orders that do not satisfy the terms and conditions of participation in promotional programs without notifying customers. Therefore, please carefully review the Rules of each program before participating.

6. DISCOUNT CODE

- Discount code is a form of discount that we give to customers that can reduce a part or all of the value of the order.

- Only one discount code can be applied to each order. You will receive detailed information about the terms and conditions of using the accompanying discount code. To ensure fairness for our end consumers, we have the right to refuse orders that are not intended for personal use, bulk purchases or for the purpose of buying and selling. again.

- We have the right to refuse orders using discount codes that do not satisfy the terms and conditions of using discount codes without prior notice. The discount code in this case will not be reissued. In addition, PHITEN.VN has the right to refuse to renew codes that have expired, codes that have not been used to their full value or cases that unilaterally stop fulfilling orders arising from your side.

7. PRICE

- Product prices listed at PHITEN.VN are the final selling prices including Value Added Tax (VAT). Product prices may change depending on time and accompanying promotions. Shipping fees or Order Fulfillment Fees will apply in addition, if any, and will be clearly displayed on the Payment page when you place an order.

- Although we make every effort to ensure that all information and prices displayed are accurate for each product, there may occasionally be errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with correct price or cancel the order. If we are unable to contact you, the order will be automatically canceled on the system and a refund will be issued (if the order has been paid in advance).

- Khác biệt giá: Các Thương nhân thành viên hoạt động tại sàn giao dịch Thương mại điện tử PHITEN.VN có thể cùng cung cấp 1 sản phẩm giống nhau với chính sách giá khác nhau, Quý khách có quyền lựa chọn và so sánh giá cả giữa các thương nhân thành viên để có được mức giá hợp lý nhất cho yêu cầu đặt hàng của mình. PHITEN.VN không can thiệp về chính sách giá của từng Thương nhân thành viên nếu có phát sinh tranh chấp.

8. INFORMATION STORAGE PERIOD:

We will keep a customer's personal information for approximately 1 year until the customer no longer transacts. We will retain and use customer information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Change:

Our privacy policy may change from time to time, in response to changes in the law or our services.

You can change your contact information at any time by contacting us. Your changes will be updated immediately.

You can delete your order at any time by contacting us.

If you would like to request removal of unwanted orders, please contact us.

9. SUBJECTS TO SHARE INFORMATION:

We may disclose our clients' personal information at the request of lawyers as well as competent authorities.

We will release customer information when we believe it is necessary to protect customer rights, ensure the safety of customers or others, investigate fraud

We also use cookies, tracking pixels and similar technologies from third parties such as Google, Facebook, Adroll. Cookies are small data stored in your browser to optimize your experience. for you; including storing your information for future logins, and delivering appropriate advertisements and offers to you.

10. POLICY ON FAKE GOODS, FAKE GOODS, GOODS OF FAILURE QUALITY

- PHITEN.VN aims to provide the best quality goods and services to customers through the products listed for sale on our website and refuses to sell illegally manufactured, copied, and counterfeit products. , counterfeit goods, unknown origin...

- Member traders of PHITEN.VN are required to seriously ensure the quality and origin of products, as well as take responsibility before the law for their actions. violation. In cases of detecting products that are illegally manufactured, copied, counterfeit, counterfeit, of unknown origin..., PHITEN.VN will immediately suspend or terminate the right to sell and carry out the product. impose sanctions on violating member traders.

- In case you suspect that the product is illegally manufactured, copied, counterfeit, counterfeit, of unknown origin..., please notify us immediately by contacting the Department. Customer support at https://phiten-vietnam.vn/page/contact-us for information verification and support.

11. TRADEMARKS AND COPYRIGHTS

- All intellectual property rights (registered or unregistered), information content and all designs, text, graphics, software, images, videos, music, sounds, compilations The software, source code and underlying software are our property. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyright reserved.

12. LEGAL RIGHTS

- The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Courts in Vietnam will resolve any disputes arising from unauthorized use of this website .

13. CONFIDENTIALITY REGULATIONS

- Our website values information security and uses the best measures to protect your information and payments. Your information during the payment process will be encrypted to ensure safety. Once you complete the order process, you will exit safe mode.

- You may not use any program, tool or other form to interfere with the system or change the data structure. The website also prohibits the dissemination, dissemination or promotion of any activities aimed at interfering, sabotaging or infiltrating system data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case required by law enforcement, we will be forced to provide this information to legal authorities.

14. SAFE AND CONVENIENT PAYMENT PHITEN.VN

All customers participating in transactions at PHITEN.VN via international credit cards have their information kept secure with encryption (see details in the "Security Regulations" clause mentioned above). Thereby, when making online payments, please note the following details:

- Only use websites with secure payment certificates.

- Absolutely do not let others borrow your credit card or account to make payments at PHITEN.VN; In case of an unexpected transaction, please notify PHITEN.VN so that we can provide timely support.

- Check your bank account regularly to ensure all card transactions are under control.

15. CONCLUSION OF TRANSACTIONS AT PHITEN.VN

- Customers when shopping at PHITEN.VN must perform the ordering and receiving operations in the following order:

Method 1: Pay in advance online via credit card (Visa, Master card..):

Step 1: Customers place an order and provide complete and authentic information
Step 2: Customers pay in advance;
Step 3: PHITEN.VN checks, confirms the order and ships the goods;
Step 4: Customers check and receive goods;
Method 2: Pay later:

Step 1: Customer places order; Provide complete and authentic information
Step 2: PHITEN.VN authenticates the order
Step 3: PHITEN.VN confirms customer information (phone, text, email)
Step 4: PHITEN.VN delivers the goods
Step 5: Customers receive goods and pay
- In these cases, customers can look up transaction information via email sent to the customer's mailbox registered with PHITEN.VN or look up transaction status at the website https://phiten-vietnam.vn/account  In addition In addition, customers can look up transaction history when logging into their account at website PHITEN.VN

- In case the customer wants to edit information, the customer must notify PHITEN.VN via hotline 0968830323 or write a message at https://phiten-vietnam.vn/page/contact-us.

16. CHANGE, CANCELLATION OF TRANSACTIONS AT PHITEN.VN

- In all cases, customers have the right to terminate the transaction if the following measures have been taken:

1. Notify PHITEN.VN about transaction cancellation via hotline 0968830323 or message at https://phiten-vietnam.vn/page/contact-us
2. Return goods received but have not used or enjoyed any benefits from those goods (according to the return policy at https://phiten-vietnam.vn/page/return-policy

17. RESOLVING THE CONSEQUENCES OF ERRORS IN ENTERING WRONG COMMERCIAL INFORMATION AT PHITEN.VN

- Customers are responsible for providing complete and accurate information when participating in transactions at PHITEN.VN. In case the customer enters incorrect information sent to the PHITEN.VN sales website, PHITEN.VN has the right to refuse to carry out the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if the following measures have been taken:

1. Notify PHITEN.VN via hotline 0968830323 or send a message at https://phiten-vietnam.vn/page/contact-us
2. Return goods received but not used or benefited from them.

18. DISPUTE RESOLUTION

- Any controversy, claim or dispute arising from or related to transactions at PHITEN.VN or these Regulations and Conditions will be resolved by negotiation, conciliation, arbitration and/or or Court under the Consumer Protection Law Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.

19. PROVISIONS FOR TERMINATION OF AGREEMENT

- In case of any damage arising from violation of the Website Usage Rules, we have the right to suspend or permanently lock your account. If you are dissatisfied with the website or any terms, conditions, rules, policies, guidelines, or practices of PHITEN.VN, your sole remedy is to discontinue working with us. .

20. OTHER REGULATIONS

- All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related) will be governed by and construed in accordance with the laws of Vietnam. We reserve the right to modify these Terms and Conditions at any time and such modifications will take effect immediately upon being posted at PHITEN.VN